Store Policies

Promotional Codes and Discounts:

Promotional codes and discounts must be applied at point of purchase. If you believe an error has occured and you did not receive a discount that you qualified for, please call us. If no error has occured in the checkout process, Skin Care By Klara does not refund for discounts not received. Please note we do not allow customers to combine discounts and free gifts.

International Shipping Policies:

If you would like to place an international order please contact us. International orders will have a shipping charge. Usually $13 to $125 depending on order size. Free Shipping does not apply outside of the US and US territories.

Return Policies:

If you wish to return a product, please contact us, and we will issue you an RMA # for your return. Skin Care By Klara abides by the policy of each manufacturer it sells, meaning, if the company you are purchasing does not accept returns, than Skin Care By Klara does not accept the return. Products may be returned within 15 days of purchase only. Products must be returned unopened and in re-sellable condition in order to receive a full refund. Shipping on any return is at consumer cost. All returns and refunds are subject to a 15% restocking fee. Skin Care By Klara will not issue refund or credit or exchange until product is received and reviewed. Products that are returned and unopened and in re-sellable condition after 15 days may be returned for credit or exchange only. Skin Care By Klara does not accept any returns after a period of 30 days. Please allow 5 business days to process your return once we have received it. Please call to if you need to return a product.

Disclaimers:

The information provided by Skin Care By Klara is intended solely for educational purposes. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/surgical condition. Most of all, this information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.

Privacy Policies:

Skin Care By Klara will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about our new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to klara@skincarebyklara.com with ‘unsubscribe’ as the subject line.

Order Cancellation Policy:

You must call within one hour of purchase to cancel an order.

Shipping:

Free Shipping means we will ship your products via United States Postal Service first class which usually takes 5-7 business days. For a faster shipping method, please call us and we can upgrade your shipment method for a small extra charge, usually $5.95 to upgrade to 2-3 day shipping. Skin Care By Klara is not responsible for mail theft, it the customer’s job to make sure that it is safe for Skin Care By Klara to ship USPS and UPS to the address you provide without a signature and insurance. Skin Care By Klara only ships to the US, we do not ship overseas. Skin Care By Klara uses United States Postal Service and UPS for all shipments. Most shipments take 3-5 business days to arrive after your order, however, they make take longer if the product is backordered. All shipments include a tracking #. Please call or email if you need a tracking number for your order. For All Orders: Skin Care By Klara is not responsible for any shipment that has been confirmed delivered (by USPS or UPS tracking #) to the address provided by the customer who placed the order. Customer can request insurance or a signature confirmation, these are not included in our free shipping policy. Please call with any requests. Orders over $400 will use a signature confirmation, make sure that you use an address where a signature can be accepted. Skin Care By Klara is not responsible for a shipment if you or an authorized person has signed “received” for it. If the shipment is returned to us, the second shipping attempt will be at the customer’s cost.

Terms and Conditions

1. You should assume that everything you see or read on the Site is copyrighted and/or trademarked unless otherwise noted and may not be used except as provided in these Terms and Conditions without the prior written consent of Skin Care By Klara neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Skin Care By Klara.

2. Skin Care By Klara maintains the Site for your information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site, including but not limited to, the text, images, audio, and video for public or commercial purposes without the prior written consent of Skin Care By Klara.

3. While Skin Care By Klara uses reasonable efforts to include accurate and up to date information in the Site, Skin Care By Klara makes no warranties or representations as to its accuracy. Skin Care By Klara and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, promotions, coupons, services, products or other material on the Site. While Skin Care By Klara strives to keep the information on the Site accurate, complete, and up-to-date, Skin Care By Klara cannot and does not guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.

4. Your use of and browsing in the Site are at your risk. Neither Skin Care By Klara nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you -AS IS- WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL SKIN CARE BY KLARA AND OR ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND/OR SHAREHOLDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SKIN CARE BY KLARA OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Skin Care By Klara also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

5. You agree to indemnify, defend and hold harmless Skin Care By Klara and its affiliates, officers, directors, shareholders, partners and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this agreement.

6. Any communication or material transmitted by you to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Skin Care By Klara or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, re-transmission, publication, broadcast and posting. Furthermore, Skin Care By Klara is free to use any ideas, concepts, know-how, or techniques contained in any communication sent by you to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

7. Images of people or places displayed on the Site are either the property of, or used with permission by, Skin Care By Klara. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

8. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and/or unregistered Trademarks of Skin Care By Klara and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the prior written consent of Skin Care By Klara or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Skin Care By Klara will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

9. The Site may contain hyperlinks to web sites operated by parties other than Skin Care By Klara. Such hyperlinks are provided for your reference only. Skin Care By Klara does not control such web sites, and is not responsible for their contents. Skin Care By Klara’s inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites, or any association with their operators, and you access and use such sites, including information, material, products and services therein, solely at your own risk. Furthermore, because the privacy policy you just read is applicable only when you are on our Site, once linked to another web site, you should read that site’s privacy policy before disclosing any personal information.

10. Skin Care By Klara may make improvements or changes in the information, services, products, and other materials on the Site, or terminate the Site, at any time without notice. Skin Care By Klara may at any time revise these Terms and Conditions by updating this posting, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions. Accordingly, you agree to review the Terms and Conditions periodically, and your continued access or use of the Site shall be deemed your acceptance of the modified Terms and Conditions.

11. This agreement and the resolution of any dispute related to this Agreement or the Site shall be governed by and construed in accordance with the laws of Arizona, without giving effect to any principles of conflicts of law. Skin Care By Klara’s failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. Any legal action or proceeding between Skin Care By Klara and you related to this agreement or your use of the Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Arizona, Maricopa County. In the event of any action, suit, or proceeding arising from or based upon this agreement brought by either party hereto against the other, the prevailing party shall be entitled to recover from the other its reasonable attorneys’ fees in connection therewith in addition to the costs of such action, suit, or proceeding.

PRIVACY POLICY

Any information submitted to us is regarded as completely privileged. We will never give or sell your private information to anyone else for any reason.

In accordance with the The Arizona Online Protection Act, Skin Care By Klara publishes the following privacy policy. By using this website, you are bound to the conditions of the privacy policy. If you disagree with the privacy policy, you should not use this website.

GENERAL

Skin Care By Klara collects personally identifiable information of customers who choose to register on our website. We do not sell or share this information with anyone else for any reason.

PERSONALLY IDENTIFIABLE INFORMATION

Skin Care By Klara makes a concerted effort to minimize the use of your personally identifiable information for our own purposes. On occasion and based on your account preferences, we do email promotional emails to your email address. Customers are sometimes targeted for promotions because of their purchase history.

NON-PERSONALLY IDENTIFIABLE INFORMATION

Additionally, we collect technical information about your visit including IP address and browser type, but we do not store that information with personally identifiable information. Other types of information stored but not related to personally identifiable information include search words, navigation click paths, and other similar information.

COOKIES

Skin Care By Klara uses cookies to provide a better skin care shopping experience for the customer. A cookie will never include personally identifiable information.

INFORMATION SHARING

Skin Care By Klara does not sell, rent, or share your information with anyone else for any reason. This policy covers any affiliated companies, 3rd parties, and vendors – we do not share your information.

EDITING & DELETING PERSONAL INFORMATION

Customers can edit their accounts by logging into the website under “Your Account” and editing or changing your account information and preferences. To delete your account, please contact us directly, as this can cause significant detriment to your online shopping experience and order status

CHANGES TO THIS POLICY

Skin Care By Klara posts any changes to our privacy policy on this page. Please return to view any updates to the page, noted by the effective date below.

QUESTIONS & COMMENTS

If you’d like to contact us, please mail us at:

Skin Care By Klara
16447 N. Scottsdale Suite #105
Scottsdale, AZ 85254
Phone: 480.247.8240
Fax: 480.247.8245

SECURITY

We ensure the confidentiality and security of information stored by taking all reasonable and prudent steps necessary to protect your personal information. We realize the importance of protecting your privacy and will continue to evaluate new technologies and make improvements as these technologies become feasible.

PROPRIETARY RIGHTS

All materials on this site (as well as the organization and layout of the site) are owned and copyrighted by Skin Care By Klara, Copyright Skin Care By Klara 2011. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of Skin Care By Klara The names Skin Care By Klara and Skin Care By Klara are registered and/or unregistered trademarks of Skin Care By Klara.

All other trademarks, if any, are the property of their respective owners.